About
I am a customer experience strategist with 15+ years of experience across sectors.
I collaborate with teams to design and deliver exceptional services—from seamless customer experiences to operational process improvements.
With a background in entrepreneurship, data analytics, experiential curation, and journalism, I excel at synthesizing complex qualitative and quantitative data. This enables me to create inclusive, meaningful experiences that foster connection and engagement.
My work is driven by interdisciplinary approaches, including design thinking, customer experience strategy, systems thinking, and service design.
Based in Chicago and always open to new conversations.
Core Strengths
I have facilitated learning experiences, brainstorms, workshops, and trainings for over 50,000 people.
I engage and influence groups by:
- Sparking creativity
- Being authentic
- Empathizing.
Great designers are not just thinkers; they are doers. I excel at:
Translating insights into actionable ideas
Rapid prototyping and testing
Producing outputs like user flows and wireframes.
Just for Fun…
In college I designed and printed a t-shirt for fun and it became my first business. The graphic is a person with a mullet haircut and the lines of the face spells "mullet."
The shirt even appeared on MTV. And I used Adobe Dreamweaver to design my first website. Imagine the possibilities for us!
