Bringing curiosity and design thinking to improve the technology, systems, and processes that meet customer needs.
From Insight to Execution
K+
Facilitation Participants
K+
Facilitation Participants
50
K+
Facilitation Participants
K+
Facilitation Participants
+
Experiences Launched
+
Experiences Launched
100
+
Experiences Launched
+
Experiences Launched
People Trained
People Trained
22
People Trained
People Trained
Previous Clients
Previous Clients
Case Studies
Brand & CX Strategy
Client:
Span Studio
Brand & CX Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
CX Discovery
Brand & CX Strategy
Client:
Span Studio
Brand & CX Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
CX Discovery
Brand & CX Strategy
Client:
Span Studio
Brand & CX Strategy
Span Studio
Brand & CX Strategy
Client:
Span Studio
Brand & CX Strategy
Span Studio
Conducted primary & secondary research to generate strategic options for company rebranding. Outputs included 5Es framework & journey maps.
Industry Research
Competitive Research
Virtual Interviews
CX Discovery
Learning Experience Design
Client:
Design Museum of Chicago
Learning Experience Design
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
Learning Experience Design
Client:
Design Museum of Chicago
Learning Experience Design
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
Learning Experience Design
Client:
Design Museum of Chicago
Learning Experience Design
Design Museum of Chicago
Learning Experience Design
Client:
Design Museum of Chicago
Learning Experience Design
Design Museum of Chicago
Developed a map and prototypes for a educational, self-guided city experience app, "What kind of designers are you?"
Prototyping & Testing
UX / UI Design
Ideation Workshop
Ethnography
Wireframing
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Inequity Immersion
Client:
Stop Meeting Like This
Inequity Immersion
Stop Meeting Like This
Designed a full-day city immersion with conceptual frameworks as the culminating experience of a DEI leadership retreat for 600 people.
Social Impact
Facilitation
Inclusive Design
Stakeholder Management
Journey Mapping
EX Strategy
Client:
Chicago Detours
EX Strategy
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
Organizational Culture
Prototyping & Testing
Workshop Facilitation
SaaS Procurement
EX Strategy
Client:
Chicago Detours
EX Strategy
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
Organizational Culture
Prototyping & Testing
Workshop Facilitation
SaaS Procurement
EX Strategy
Client:
Chicago Detours
EX Strategy
Chicago Detours
EX Strategy
Client:
Chicago Detours
EX Strategy
Chicago Detours
Managed journey mapping workshops, evaluated SaaS solutions, and prototyped processes to improve 14 workflows for the employee experience.
Service Design
Organizational Culture
Prototyping & Testing
Workshop Facilitation
SaaS Procurement
What I Bring to Your Project
Service Blueprint of 15+ Years Experience
Evidence
Frontstage
Backstage
Support
1st Design Business
Featured on MTV.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
1st Design Business
Featured on MTV.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
1st Design Business
Featured on MTV.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
1st Design Business
Featured on MTV.
Started eCommerce merch company as a college student.
Graphic Design
Web Design
Entrepreneurship
Bachelor of Arts
Studied Literature & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Bachelor of Arts
Studied Literature & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Bachelor of Arts
Studied Literature & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Bachelor of Arts
Studied Literature & Art History.
Founded a school literary arts magazine.
Analysis
Communications
Visual Art
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects.
Ethnography
Market Trends
Stakeholder Mgmt
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects.
Ethnography
Market Trends
Stakeholder Mgmt
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects.
Ethnography
Market Trends
Stakeholder Mgmt
Journalist
Published articles about business, economy, culture.
Interviewed 200+ subjects.
Ethnography
Market Trends
Stakeholder Mgmt
Tour Director
Directed tour programs in Italy.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Tour Director
Directed tour programs in Italy.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Tour Director
Directed tour programs in Italy.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Tour Director
Directed tour programs in Italy.
Coordinated front- and backstages of service delivery.
Leadership
Facilitation
Design History
Master of Arts
Completed interdisciplinary studies.
Conducted research and analysis to drive critical inquiry.
Sociology
Marketing Strategy
Systems Thinking
Master of Arts
Completed interdisciplinary studies.
Conducted research and analysis to drive critical inquiry.
Sociology
Marketing Strategy
Systems Thinking
Master of Arts
Completed interdisciplinary studies.
Conducted research and analysis to drive critical inquiry.
Sociology
Marketing Strategy
Systems Thinking
Master of Arts
Completed interdisciplinary studies.
Conducted research and analysis to drive critical inquiry.
Sociology
Marketing Strategy
Systems Thinking
Founder
Launched 100+ digital and physical experiences.
Designed end-to-end services for 150k+ customers.
Service Design
UX Design
Team Leadership
Founder
Launched 100+ digital and physical experiences.
Designed end-to-end services for 150k+ customers.
Service Design
UX Design
Team Leadership
Founder
Launched 100+ digital and physical experiences.
Designed end-to-end services for 150k+ customers.
Service Design
UX Design
Team Leadership
Founder
Launched 100+ digital and physical experiences.
Designed end-to-end services for 150k+ customers.
Service Design
UX Design
Team Leadership
CX Education
Completed 8 courses, 50+ books & podcasts, 3,000+ minutes on ADPList.
Delved into design thinking, service design, and CX strategy.
User Research
Synthesis
Insights
CX Education
Completed 8 courses, 50+ books & podcasts, 3,000+ minutes on ADPList.
Delved into design thinking, service design, and CX strategy.
User Research
Synthesis
Insights
CX Education
Completed 8 courses, 50+ books & podcasts, 3,000+ minutes on ADPList.
Delved into design thinking, service design, and CX strategy.
User Research
Synthesis
Insights
CX Education
Completed 8 courses, 50+ books & podcasts, 3,000+ minutes on ADPList.
Delved into design thinking, service design, and CX strategy.
User Research
Synthesis
Insights
CX Consulting
Currently delivering CX solutions for consulting clients.
Translating insights into actionable CX strategies.
Service Design
Journey Maps
Governance
CX Consulting
Currently delivering CX solutions for consulting clients.
Translating insights into actionable CX strategies.
Service Design
Journey Maps
Governance
CX Consulting
Currently delivering CX solutions for consulting clients.
Translating insights into actionable CX strategies.
Service Design
Journey Maps
Governance
CX Consulting
Currently delivering CX solutions for consulting clients.
Translating insights into actionable CX strategies.
Service Design
Journey Maps
Governance
Testimonials
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Principal of Studio Y,prev. at Gensler
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Conifer, Doblin, Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Conifer, Doblin, Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Conifer, Doblin, Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
“From designing the research approach to conducting in-depth interviews to sense-making and generating recommendations, I couldn't have asked for a better partner.”
- Tom Mulhern,
Conifer, Doblin, Gensler
“Her creative approach grabs attention, peaks curiosity and fully engages clients into her visual storytelling"
- Oleksiy Zhdanov,
UX, Front-End Developer
“Amanda is a pleasure to work with because of her tenacity for excellence and leadership qualities.”
- Liliya Joseph,
Human Resources of SquareGPS
"She used human-centered service design methods...and our President immediately implemented her recommendations."
- Karie McGahan,
Director of Marketing of American Writers Museum
“Provided timely and constructive feedback on translating ideas to technical requirements.”
- Jeff Betts,
Head of Product Management of ON
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist
Let’s Connect
Join my Newsletter
Twice a year musings
© 2024 Amanda Scotese, Service Designer & Strategist